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Frequently Asked Questions

All your Questions in one spot.

Tips for using the new eCommerce store

Online Store FAQ

  • Yes. We are migrating customers along with their email and other customer details to RTP for any customer that purchased a 22/23 product.

    When you get to our online store, put in your email and attempt to login in. If the system recognizes your email, it will ask you to create a new password for your account. If your email is not recognized you will get the notification that  “Email is invalid” and they should create a new account.

  • Our customers will likely have to add a photo to their account.

    Once logged in to your account, click on My Account. Then under My Group, click on the New Photo link for each applicable family member and browse for the photo.

  • No, passwords are not being migrated from the old system. If you have a valid email, you will be prompted to create a new password.

  • If your email is invalid, you should click on the Create a Boyne ID link. You will be asked to provide your First Name, Last Name, Birth Date, Phone, Postal Code, and Password.

  • No, the old Shawnee Peak media will not work. Each customer will be issued a new Pleasant Mountain Go Card. We will start printing passes in mid November.

  • No, customers do not need to create an account for each family member. If you are the primary purchaser for their family, you can add family members to your online account on the My Account page or during the checkout process.

  • Join the BoyneRewards loyalty program and earn a point per dollar you spent in qualifying purchase. Learn all about BoyneRewards

2022-2023

Season Pass FAQ

  • All Passholders will be issued a new Season Pass Card that is specific to Pleasant Mountain

  • The 3 tickets are loaded on your Season Pass.  You can go direct to lift and the tickets will be automatically validated on any three days of the 2022-2023 season. You choose how you would like to use your 3 days at our three sister resorts Sunday River, Sugarloaf or Loon.

  • After you have used all 3 complimentary sister resort tickets you may load additional tickets online

2022-2023

Lift Ticket FAQ

  • A Go Card is our RFID-enabled card that all skiing products are loaded on to. 

  • Great! We're looking forward to seeing you. You can pick up your new RFID card at any Pick Up Box (PUB) or at any of our Point of Sales. Please note you will not be able to use your old RFID card this year.  All Season Passes and  tickets for the 2022-2023 season will need to be on a new Pleasant Mountain Go Card.

  • NO. Do not alter your Go Card in any way.  Simply put it in your zipped up pocket and head directly to the lift.

  • Keep it in a zippered pocket on the left hand side of your jacket. It must be by itself, away from cellphone, keys, or wallets. 

  • You can reuse your Go-Card year after year.  You simply need to reload your pass for each additional season. 

Radio Frequency Identification

RFID / Go Card FAQ

  • Pleasant Mountain uses RFID (Radio Frequency Identification) for lift access across the resort. This touch-free system means you'll have one lift ticket card (referred to as a Go Card) that you can reload online with additional days of skiing throughout the season

  • Your online ticket purchase will be automatically loaded onto it. Keep your Go Card in a  closed pocket on the left-hand side of your body by itself and head straight to the lift.

  • Simply scan the QR code at the bottom of your confirmation email at a contactless Pick-Up-Box (PUB). Your GO Card will be dispensed to you.

  • Select your next date of arrival on the ticket calendar, create an account, and input the Reload Number located on the back of the card. Please note that zeros in this code will have a line through the center.  This number assigns your card to your account and allows you to load lift tickets. 

  • Yes! All of our skiing products are all RFID-enabled. Once you have your pass in hand, simply put it in a zipped pocket on the left hand side of your body and you're ready to ride the lift. 

  • Your Go Card can be replaced for $5 per card at Guest Services. 

Only for qualifying purchases and locations

Pay with Points FAQ

For BoyneRewards Members

  • BoyneRewards is a loyalty program where customers earn points on purchases to be used at Pleasant Mountain and our sister resorts. Program details can be found at www.boynerewards.com.

  • BoyneRewards Pay with Points is a feature in our eCommerce store that allows a customer to spend their earned BoyneRewards points for online products. 

  • A BoyneRewards member must be logged in to see and use their points towards their eComm order. The option to Pay with Points appears on the Payment screen in the right-hand panel.

  • Yes, customers can use gift cards, vouchers, pay with points or a credit card, or any combination of these payment types for an eComm order. If several payments are applied, the minimum remaining amount of an order must be at least $50 to use points.

  • Yes. When they are logged into any resort eComm site, there is an icon on the main image that displays their points.

  • A BoyneRewards member needs at least 500 points to apply points to an order online. This equates to a $25 minimum value. The BoyneRewards Pay with Points pane will not display if a member has less than 500 points.

  • The minimum order amount in eComm to use points is $25.

  • A member can use any amount of points up to the total number of points they have available or up to the value of the order, they are purchasing. There is an APPLY MAX button that will either apply the max points up to the total of the order or the max number of points a customer has. 

  • There is a field that allows you to type in the amount you want to use. It will give you an error if you choose less than 500 points because it is below the minimum.

  • If you decide to change the number of points you want to apply, click the REMOVE/EDIT link to make the Pay with Points pane reappear. You can adjust the points and click the REDEEM button again.

  • Yes. There are now enrollment options when:1) A new customer creates a new account on eComm. 2) An existing customer is not enrolled in BoyneRewards logs in. BoyneRewards members will not see the option to enroll as they are already enrolled.